3.0 MediocreKp, Feb 2023
LikedLocation to the British Museum & Theatres.
Disliked- Hotel is in need of refurbishment - Furniture is damaged and looks grubby - Bathroom is old, stained & unclean. Mould on tiles and mildew on taps
1.0 PoorEmma, Jan 2023
Likedlocation
DislikedRoom in need of cleaning & repair. Carpets stained, shabby woodwork, tv screen blurry, biscuits out of date.
1.0 PoorPaul, Dec 2022
LikedLocation
DislikedThat our booking was switched to another hotel without consultation
4.0 OkayHelen, Nov 2022
LikedThe location
DislikedWe were messaged a few days before arrival that due to staff shortage we were moved to the hotel next door. Actually it was just to check in, we were in the original hotel to sleep. Room a bit dingy and dated. Breakfast that was included was just continental, not a lot of choice and cramped restaurant if you can call it that. Not enough tables. Overall quite disappointing
1.0 PoorChristopher, Nov 2022
LikedAbsolutely nothing, this hotel was the worst hotel experience I have ever had in ANY city. A complete disgrace that was so far from their website it should be illegal. I am actively telling people to avoid this entire chain!
DislikedThe hotel was super hot and smelled like mold in the corridors. The room itself was tiny with very little in the way of furnishings as well as being like a sauna when we arrived, presumably the hotels attempt to dry out the damp stains on the ceiling. The bed was a rock. An actual rock. The floor was more comfortable. The bathroom was disgusting with green gunk covering the plug holes in both the bath and sink. There was only very low lighting giving the room a gloomy air, the TV couldn't be seen from the bed and there was no thermostat or heating control.