Grand Hyatt New York
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About Grand Hyatt New York

Located in New York City, Grand Hyatt New York is set amongst a variety of well-known shops and is minutes on foot from Grand Central Terminal. It has a fitness centre, as well as an express check-in and check-out feature, a rooftop terrace and valet parking.

This sophisticated hotel features a range of amenities, including a 24-hour business centre, limited hours room service and a coffee bar. It has child-minding services, a currency exchange and a reception that operates 24 hours a day. Just minutes from nearby clubs and bars, this 4-star hotel also allows guests to easily explore what the local nightlife has to offer.

The luxury, air conditioned rooms feature a private bathroom, an iPod docking station and a flat-screen TV. They provide heating, a telephone and a radio.

Grand Hyatt New York's restaurant is open for breakfast and is a suitable setting for those who wish to stay close to everything the property has on offer. A choice of eating options are also found in the surrounding area.

New York City's well-known tourist spots are within close proximity to Grand Hyatt New York, with the New York Public Library only a short walk away. It is also within walking distance of Rockefeller Center, Empire State Building and Times Square.

Good 7.6
3,102 guest reviews

Hotel Features

Activities

Fitness centre, Pay-per-view channels

Policy

Pets not allowed

Services

Business centre, Car hire, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wake-up service, Daily housekeeping, Fax/photocopying, Mini-market on site, Tour desk, Ticket service, Contactless check-in/check-out, Spa, Wedding services, Babysitting or child care, Airport shuttle

General

Parking, Disabled access, ATM on-site, Gift shop, Laundry facilities, Room service, Restaurant, Bar/Lounge, Express check out, Hairdryer, Cable or satellite TV, Air-conditioned, 24-hour front desk, Storage available, Linens, Towels, Lift, Minibar, Iron and ironing board, Accessible by lift, Adapted bath, Additional toilet, Alarm clock, Bathtub, Body soap, Bottle of water, Carpeted, City view, Cleaning products, Conditioner, Dining area, Dining table, Entire unit wheelchair accessible, Family rooms, Flat-screen TV, Free toiletries, Fruits, Hardwood or parquet floors, Heating, Interconnected room(s) available, iPhone dock, Kids meals, Lowered sink, Newspapers, Trouser press, Parking garage, Private bathroom, Private parking, Radio, Roll-in shower, Safety deposit box, Seating area, Secured parking, Shampoo, Shower, Shower chair, Socket near the bed, Sofa, Sofa bed, Soundproof rooms, Telephone, Toilet, Toilet paper, Toilet with grab rails, Dustbins, TV, Valet parking, Vending machine (drinks), VIP room facilities, Walk-in shower, Wardrobe or closet, Ironing service, Shoeshine, Shops (on site), Bathrobe, First-aid kit, Physical distancing in dining areas, Physical distancing rules, Property is cleaned by professional cleaning companies, Process in place to check health of guests, Hand sanitiser in guest accommodation and key areas, Screens or physical barriers placed between staff and guests in appropriate areas, Use of cleaning chemicals that are effective against coronavirus, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, All plates, cutlery, glasses and other tableware have been sanitised, Guests can opt-out of accommodation cleaning service, Staff follow all safety protocols as directed by local authorities, No smoking, Coffee shop, Safe

Internet

Free Wi-Fi, Mobile hotspot device, Wi-Fi available in all areas, Free Internet

Check-in

From 04:00 p.m.

Check-out

Prior to 11:00 a.m.

Grand Hyatt New York reviews

Grand Hyatt New York
7.6
Good
from 3,102 reviews

Rating summary

  • Cleanliness 7.7
  • Comfort 7.7
  • Location 9.1
  • Services 7.3
  • Staff 7.5
  • Value for money 6.7

Recent reviews of Grand Hyatt New York

  • Anonymous

    Solo travellers

    Jun 2019

    Verified Stay

    outdated, small room, the bathroom is really small

    good location, room’s small (especially the bathroom)

    8.0
  • Tony U

    Mar 2018

    Verified Stay

    Terrible Service Good Location

    The rooms had no coffee maker, no complimentary tea or hot chocolate no bathrobes, toiletries (except soap, shampoo, conditioner and tissues), slippers, and everything else expected from a 4-5 star or a 'luxury hotel.' I just read on the website that some of these items can be requested after they told us about the mailroom charge being written in the website. I believe these policies should be communicated upon check in or at least printed off and given to the guest of left in the room. However, for a 'luxury hotel', these items should be readily in the room for convenience. For cleanliness, we weren't so happy with the housekeeping. They did not vacuum the floors regularly as I was in the room one time seeing them clean and saw no vacuum cleaner. The bathroom floors still had hair left all over the floor for most of the days and the rest of the bathroom were just not clean as it should be. Moreover, when we tried to sit at the restaurant to work and use the our laptops, we were told that you need to order something in order to sit there. I think this is a bit too much as we did have some nights in during our entire stay and ordered overpriced drinks at the bar. Apparently, being a guest does not entitle you to use a chair and a table within the hotel for a couple of hours. The walls are also very thin. We could hear conversations from next door right through the walls and a baby crying at 3 in the morning for a couple of nights. If you are to stay at this hotel, only expect to pay for the location, as it is definitely hard to beat but expect low service quality and overpriced charges for everything ($15 to have one business shirt washed, $8 for Coke, $8 for coffee, $5 for water plus taxes and tips). I suggest you stay at other hotels within the area.

    10.0
  • Alexander N

    Feb 2018

    Verified Stay

    Professional Staff

    The staff are friendly and the room is relatively clean. The only thing that was disappointing was the luggage charge for storing, as a customer who has already paid an extraordinary amount of money to stay in the hotel it's a shame that the hotel adds a cost to store luggage when many others do it for free. It's not the cost itself as the amount is low, but it's the principle behind charging customers for this service. Other than that, I would certainly consider staying here again. I didn't eat at the hotel as it was my first trip to New York and wanted to experience the cities cuisine.

    10.0